Shipping & Returns

WEAR YOUR MIND/THE Observatory

SHIPPING & RETURNS FAQ

The default shipping method for all U.S. orders is USPS First Class® and is offered at $6.00 for one hat. Multiple orders vary by weight. International orders are shipped via DHL at cost and vary by country.

  • Most of our orders ship out within 12 business days. This means it may be two weeks calendar days before your order ships, and then it will take a few more days to travel to your location and be delivered.
  • Based on our experience, we recommend waiting three weeks from the date you placed your order before contacting us. In almost all cases, everything is fine and your order will ship soon.
  • Sometimes we experience huge order spikes. During these spikes, it may take us up to 15 business days to ship.
  • If you need to make changes to your order, please contact us as soon as possible and include your order number. If your order hasn’t shipped yet, we may be able to make certain changes.
  • If your order has already shipped, unfortunately there is no longer anything we can do to change it.
  • We can generally make changes to the shipping address and the purchaser contact information associated with the order.
  • In most cases we cannot change, add or remove the retail items purchased in your order.
  • We’re sorry that you’re having trouble. Almost always, if the webstore isn’t working correctly, if you try again on a different browser and/or computer, you will be able to purchase items successfully.
  • If you’re unable to complete your purchase, be sure you’ve entered your information in all fields. We’d love to offer technical support email.
  • We try our absolute hardest to ensure that all orders are fulfilled accurately, however mistakes do (rarely) happen.
  • If you received an order that is missing items, contains the wrong items, or contains damaged items please contact us with your order number and details about the product you would like to return. We will respond as quickly as possible with information on how to process your return.
  • Your request must arrive within 14 days from the time your order was delivered.
  • If your damaged item is discontinued, we can provide you a with a different item or refund your purchase.